Privacy Policy

1. Introduction

SANYA ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services (the "Service").

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, and password when you create an account.
• Health and wellness information: details you share with your coach or Crave Coach to receive personalised guidance.
• Communications: messages exchanged with our team or coaches.
• Usage data: device, browser, IP address, and interactions with the Service, collected through cookies and similar technologies.
• Payment information: processed securely by our payment providers; we do not store full card details.

3. How We Use Your Information

• To provide, personalise, and improve the Service.
• To match you with a coach and tailor your wellness plan.
• To process payments and manage your subscription.
• To send service updates, newsletters, and marketing (you can opt out anytime).
• To comply with legal obligations and protect our rights.

4. Legal Basis (GDPR)

If you are in the European Economic Area, we process your data under one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving the Service.

5. Sharing Your Information

We do not sell your personal data. We share information only with trusted service providers (hosting, analytics, payments, email delivery) bound by confidentiality, or when required by law.

6. Data Retention

We retain personal data only as long as needed to provide the Service or comply with legal requirements. You can request deletion at any time.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, contact us at info@sanyaapp.com.

8. Security

We use appropriate technical and organisational measures to protect your data. No method of transmission over the internet is fully secure, but we work to safeguard your information.

9. Cookies

We use cookies and similar technologies to operate the Service, remember preferences, and measure usage. You can control cookies through your browser settings.

10. Children

The Service is not directed to children under 16. We do not knowingly collect data from children.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

12. Contact

For any questions about this policy or our data practices, contact us at info@sanyaapp.com.